Customer service training
Brilliant Customer Service starts with you!
It starts right at the heart of the company and then manifests out. There are skills that can be learned but the passion and enthusiasm for looking after all your customers, both internal and external, begin with you.
The customer is the priority every single time. If they are happy and their expectations surpassed, they will shout it from the roof tops – or at least go on line and tell everyone how great your company is. Delivering extraordinary customer service should be common sense but so easily the basics are replaced with rush, speed and complacency.
Be brilliant, deliver SINCERE.
Smile at your customer before you say a word, it makes such a difference to creating that fabulous first and lasting impression.
Indulge your client, pay a compliment, make them feel special. It involves little effort yet offers a huge reward.
Understand what it is they Need, not what you think they should have. Do it their way and win long-term business.
Care for them. It may sound silly, but this genuine care will ensure your customers stay with you and refer you on. Are you listening to your customer? Not just hearing, but really listening? This is a massive, untaught part of brilliant customer service.
Use your Ears – you may be surprised what you learn.
Reassure them at every step, hold their hand, communicate, remove doubt and any potential buyer’s remorse.
Above all, Express thanks for their business, thank them for being your customer. Being undervalued as a customer is the biggest reason people go elsewhere. Understand this and say thank you, often.
Using SINCERE is one of many tools to keep your customers happy, recognising the power of positive phraseology, knowing how voice tone and pitch can show how your customer feels, reading Body Language – the customers and yours!
Knowing how to deliver Customer Service Wow can transform your business, give happier customers and put money in the till.
To learn how to deliver Customer Service Wow – and have fun, contact Sally of Fun Training For Results
on 07432 545692
or find her on LinkedIn where you can see the video and read the many happy reviews.